RETURN & REFUND POLICY

1. Return Period

2. Eligibility Requirements

Returned products must be:

• Unused
• Unwashed
• Undamaged
• Free from stains, sweat, perfume or wear
• in their original packaging and condition

Items that do not meet these conditions cannot be refunded.

3. Non-returnable Items

The following items cannot be returned or refunded:

• Gift cards
• Items sold as “Final Sale”
• Nutritional supplements that have been opened or unsealed
• Worn or used fitness accessories
• Any product not returned in its original packaging (Exceptions apply in case of manufacturer defects.)

4. Damaged or Defective Products

If you receive a damaged, defective or incorrect item, please contact us within 48 hours at: contact@gofitcenter.ch

We will replace the product or provide a refund at no additional cost. Please include:

• Your full name
• Order number
• Clear photos of the damaged product and packaging

5. Return Process

To request a return:

1. Contact us at contact@gofitcenter.ch
2. Provide your name, order number and your reason for return
3. Wait for our confirmation and return instructions
4. Ship the product back to the address provided
5. Once received and inspected, we will notify you of approval or rejection

6. Return Shipping Costs

Unless the product is defective or the wrong item was delivered:

• Return shipping costs are the responsibility of the customer.
• Shipping fees paid during the original purchase are non-refundable.
• For heavy items (e.g., weights, dumbbells, kettlebells), the return shipping cost may be higher depending on the carrier.

7. Refunds

If your return is approved:

• Refunds are processed to the original payment method.
• Processing time: 3–7 business days after inspection.
• You will receive a confirmation email once the refund is issued.

Please note: Banks and payment providers may take additional time to post the refund.

8. Exchanges

Exchanges are possible for:

• Color variations
• Sizing issues (for apparel)
• Product defects

If the requested item is unavailable, a refund will be issued instead.

9. Order Cancellation